Who We Are

In this policy, “Roof Guard”, “we”, “us” and “our” refer to Roof Guard Roofing.

• Address: Unit 9/14 Concord Crescent, Carrum Downs VIC 3201
• Phone: 03 8738 3451
• Email: info@roofguardroofing.com.au

Personal Information We May Collect

The information we collect depends on how you interact with us. It may include:

• your name, phone number, email address and preferred contact method;
• the property address, suburb, roof type, storey count and details of the roofing concern;
• photographs, videos or documents you choose to provide in connection with an enquiry, inspection, quote or project;
• records of calls, emails, website enquiries, appointments, inspections, quotes, work completed, warranty matters and complaints;
• payment or finance-related information needed to administer an approved payment pathway, noting that payment or finance providers may collect information directly under their own privacy policies;
• marketing preferences and records of consent or unsubscribe requests; and
• website and device information such as IP address, browser type, device type, pages viewed, referring page, approximate location, cookies and analytics or advertising interactions.

Please provide only information that is reasonably relevant to your roofing enquiry. When uploading photographs, avoid including people, number plates, private documents or other personal information unless it is genuinely necessary.

How We Collect Information

We generally collect personal information directly from you when you:

• submit a website form or roofing cost calculator;
• call, email or otherwise contact us;
• request or attend an inspection;
• accept a quote, arrange work, make a payment or raise a warranty or service issue;
• provide photographs, reviews, feedback or project information; or
• use our website, where cookies, analytics and advertising technologies may collect technical information automatically.

We may also receive information from another person, a referral source, a property representative, a supplier, an insurer, a finance or payment provider, or a publicly available source where this is lawful and relevant. If you provide personal information about another person, please make sure you have authority to do so.

Why We Collect, Use and Disclose Personal Information

We may use personal information to:

• respond to enquiries and provide information about roofing services;
• arrange and conduct inspections, prepare quotes and assess service availability;
• schedule, deliver and administer roofing work;
• communicate about appointments, access, weather, materials, changes, payments, handover and follow-up;
• maintain project, accounting, warranty, insurance and customer-service records;
• manage complaints, disputes, safety, fraud prevention and legal obligations;
• operate, secure and improve our website, forms, calculators, analytics and advertising measurement; and
• send optional marketing communications where we have the required consent or are otherwise permitted to do so.

If you do not provide information we reasonably need, we may be unable to respond fully, arrange an inspection, prepare a quote or provide the requested service.

Who We May Share Information With

We may disclose personal information where reasonably necessary to:

• our employees, authorised contractors and service personnel;
• website hosting, IT support, form, email, file-storage, customer-management, analytics and advertising providers;
• payment processors, finance providers or debt-recovery providers where relevant;
• suppliers, trades, consultants and service providers involved in quoting or delivering the agreed work;
• insurers, accountants, lawyers and other professional advisers;
• government agencies, regulators, emergency services or law-enforcement bodies where required or authorised by law; and
• a purchaser or adviser in connection with a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality arrangements.

We do not sell personal information as a customer list.

Overseas Processing and Storage

Some technology providers may process or store personal information outside Australia, including in countries where their infrastructure or support teams operate. Where applicable, we take reasonable steps to use reputable providers and to protect information in accordance with Australian privacy requirements. You may contact us for current information about likely overseas disclosures.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate forms and security features, remember preferences, understand website use, measure enquiries and advertising, and improve performance. These technologies may include Google Analytics, Google Tag Manager and advertising tags where configured. You can adjust browser settings to block or delete cookies, although some website functions may not work as intended.

Direct Marketing

Operational messages about an enquiry, inspection, quote or project are separate from optional marketing. We will send marketing emails or text messages only where we have the required consent or are otherwise permitted by law. Marketing messages will identify the sender and provide a working unsubscribe option. You may unsubscribe at any time, and we will action the request within the period required by law.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure hosting, authentication, backups, staff controls and reputable service providers. No internet transmission or storage system is completely secure.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, to administer quotes, projects, warranties, insurance or disputes, and to meet legal and business record-keeping requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it where practical.

Access and Correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity before responding and may refuse access where permitted by law, in which case we will explain the reason where required.

Privacy Complaints

If you are concerned about how we have handled personal information, please contact us in writing and describe the issue. We will review the complaint and respond within a reasonable time. Where the Privacy Act applies and you are not satisfied after giving us an opportunity to respond, you may be able to contact the Office of the Australian Information Commissioner.

Third-Party Websites

Our website may link to third-party websites, payment providers, finance providers, map services, review platforms or social networks. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

Changes to This Policy

We may update this policy when our services, technology, providers or legal obligations change. The current version will be published on this page with the updated date.